(509) 591-5517

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Charlie Stratton
Charlie Stratton
2026-06-09
Stephen Shea from Loan Factory was excellent. As a first time Home-Buyer, it was a very stressful time. However, Stephen did an amazing job guiding us through the process seamlessly. It truly felt like white-glove service. He explained everything thoroughly and kept us on track. The team was always available to us for late-night or early-morning questions and he checked in constantly to see how we were fairing. Would highly recommend him and the team at Loan Factory.
Suresh Choudhary
Suresh Choudhary
2026-06-09
Quick closings, great customer service!
Oyster Smiling
Oyster Smiling
2026-06-09
Amazing experience. Trung Tin and Nami were thorough, always ready to help, and made everything easy.
david Van
david Van
2026-06-09
Tonya Vo
Tonya Vo
2026-06-09
Thank you, anh Ryan for your excellent support throughout the loan process. Your professionalism, prompt communication, and dedication made everything smooth and easy. I truly appreciate your help!
Thony Dang
Thony Dang
2026-06-09
I would like to sincerely thank Matt and Norah for their outstanding help throughout the loan process. They were professional, knowledgeable, and always willing to answer my questions promptly. Their guidance made the experience smooth and stress-free, and I truly appreciated their patience and dedication. Matt and Norah went above and beyond to ensure everything was handled efficiently, and their excellent customer service made a real difference. Thank you both for your support and hard work.
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